Introduction

Krajowe Centrum Obsługi Długów sp. z o.o. (KCOD) — National Debt Recovery Centre Ltd. — is committed to ensuring the accessibility of its website in accordance with the following requirements:

  • Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA,
  • European standard EN 301 549 on accessibility requirements for ICT products and services,
  • Polish Act of 26 April 2024 on ensuring compliance with accessibility requirements for certain products and services by economic operators (Journal of Laws 2024, item 731), implementing the European Accessibility Act (EAA).

This statement applies to the website kcod.pl and its Polish (main) and German (/de/) language versions.

Compliance status

The kcod.pl website is compliant with WCAG 2.1 Level AA. The site has been designed with accessibility in mind for users with various disabilities, including:

  • blind and visually impaired users,
  • users with hearing impairments,
  • users with motor impairments (keyboard-only users),
  • users with cognitive disabilities,
  • older users with reduced comfort of use.

Accessibility features implemented

Perceivable

  • All informative images have alternative text (alt attribute),
  • Colour contrast meets WCAG AA (minimum 4.5:1 for standard text),
  • Text can be resized up to 200% without loss of functionality,
  • Content remains understandable when CSS styles are disabled.

Operable

  • All website features are fully accessible via keyboard,
  • Visible focus indicator on interactive elements,
  • "Skip to main content" link at the top of every page,
  • Logical tab order,
  • The site respects user preference prefers-reduced-motion,
  • No content flashes more than 3 times per second.

Understandable

  • Page language is declared in the lang attribute (en, pl, de),
  • Clear heading hierarchy (H1–H4),
  • Labels for all form fields,
  • Clear error messages in forms,
  • Consistent navigation across all subpages.

Robust

  • Semantic HTML5 elements (header, nav, main, article, section, footer),
  • ARIA landmarks (banner, navigation, main, contentinfo),
  • aria-label and aria-expanded attributes for dynamic elements,
  • Valid HTML5 code.

Keyboard shortcuts

The website supports standard browser keyboard shortcuts:

  • Tab — move to the next element,
  • Shift + Tab — move to the previous element,
  • Enter — activate a link or button,
  • Space — select a checkbox,
  • Ctrl + + / Ctrl + − — zoom in / zoom out.

Feedback and contact information

If you experience any accessibility issues with our website, please contact us:

You have the right to request that we ensure digital accessibility of our website or any of its elements. You may also request information to be provided in alternative formats — for example, having a digitally inaccessible document read aloud, or having video content described where audio description is not available. The request should include the requester's details, the URL of the page and a method of contact. If you require information in an alternative format, please specify the format.

We will fulfil the request as soon as possible, no later than within 7 days. If this is not possible, we will inform the requester when fulfilment will be possible — within a maximum of 2 months. If ensuring digital accessibility is not feasible, we may propose an alternative means of access.

Complaints procedure

If KCOD refuses to fulfil a request to ensure accessibility or to provide alternative access, the requester may file a complaint. After exhausting that procedure, a request may also be submitted to the President of the Board of the State Fund for Rehabilitation of Disabled Persons (PFRON), which is the market-surveillance authority for the accessibility of products and services (under Art. 73 of the Polish Act of 26 April 2024).

PFRON
al. Jana Pawła II 13
00-828 Warszawa, Poland
www.pfron.org.pl

Physical accessibility

The KCOD office at ul. F. Nowowiejskiego 9/401 in Olsztyn is located on the 4th floor of an office building. The building is equipped with a lift. The office is accessible to wheelchair users. For users with special needs, we offer remote meetings (by phone or video conference) on request.

Publication and review dates

  • Website publication date: 1 January 2024
  • Last update: 23 May 2026
  • Statement prepared on: 23 May 2026
  • Method of preparation: self-assessment carried out by KCOD